![]() ![]() ![]() To contact eBay help via Twitter, ask questions using the handle. While you always have the option of using the eBay customer service number, you can also contact the company through Twitter or Facebook. How to Contact eBay Customer Service via Community and Social Networks?ĮBay support does have an online presence on social networks. In his eBay complaint, the user explained that he had decades of positive feedback on the website, but had his account banned for life after a customer complained to the company rather than him.Īdditionally, when he tried to contact about the issue, he finally got some answers after “ chatting with 2 customer support reps (who both hung up on me) who both said I am banned and they cannot disclose why due to eBay policy.” Despite positive ratings on all of his orders, the user was cut off from the service and no email was ever sent. One user explained his issues with limited communication options in a video review. Otherwise, you will find the most eBay help by chatting with an agent, having the company call you, or calling the company directly. If you choose the relevant issue from the eBay support menu, you may see an option to email the company for specific issues. A fraudulent eBay email, for example, can be sent to and the company will record the message.įor a more general complaint, however, the automatic help chat feature redirects you to the eBay customer service number and give you the option to have the company call you. If you dig a bit through the automated help chat feature, you can find an eBay email for specific purposes. How to Contact eBay Customer Service via EmailĮBay's customer service does not list a general email address on the company’s website. There is NEVER a LIVE agent available to speak with me. I have called several numbers found on the internet and NONE has been a good contact number. Yet despite calling the various eBay phone numbers, the poster has not been able to reach a live representative, even a month later. In his review (#2928911), the frustrated customer explained that his credit card was used fraudulently. Reaching customer service by phone can be tricky, as one customer discovered. You can reach the eBay resolution center by calling (866) 961-9253 for general customer service, (866) 348-9519 for hacked accounts, or (866) 643-1607 to report fraud. While it might not be heavily publicized on the website, there is an eBay customer service phone number available for customers to use. While the company offers to call you, many eBay reviews express frustration with trying to contact the company on their own terms. The website does post the expected wait time for both of those options on the contact eBay page. ![]() If you dig through the help section in search of the eBay phone number, you’ll eventually find options to chat with the company or have the company call you. The eBay customer service phone number is not readily available on the company’s website. How to Contact eBay Customer Support by Phone? Still, the pros, such as affordable prices, great variety of choices, and convenience, are persuasive enough for consumers to shop on. Some reviewers say that there are too many cons to enumerate. The most common issues concern difficulties contacting eBay customer service and getting refunds, faulty delivery, and fraudulent sellers. Overall, PissedConsumer users find more disadvantages in eBay than advantages. These are common issues customers complain about when they contact eBay. The most prominent articles in the eBay help section are about payment issues and hacked accounts. Still, others have questions about simply how to handle eBay returns.ĮBay's customer service fields complaints about purchased items that never arrive and payment issues. But many other negative eBay reviews have concerns about the platform or account issues. ![]() Many eBay complaints include issues with the buying and selling process. Unfortunately, like any website that brings buyers and sellers together, some are unethical. There are quite a few moving parts in a transaction, and that is why so many customers look for eBay support. The seller then ships the item to the buyer. Buyers use the eBay search feature to look for the specific item they want and either bid or pay for the item like any other retail site. Sellers bring new or previously used merchandise ranging from figurines to RVs and vehicles and set a price or set up an auction. Very soon, however, the business model expanded, and became not just an auction site, but also a prolific platform for buying and selling. When was first introduced, it was strictly an online auction. ![]()
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